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The fastest and easiest way to contact us is at service@npetic.com

You can also call us at (916)594 2990 Voicemails will be returned in the order they are received. If you have a time-sensitive issue, email is the fastest way to contact us.

f you need to change or cancel your order, the quickest way is to contact us at service@npetic.com You can also view your orders on our website under My account.

If, for any reason, you are not satisfied with your purchase and it is undamaged, you may return it within 30 days of the receipt. Email us your return request at service@npetic.com and we'll be happy to help. You can find our full Return Policy here.

Ensure you are using only one coupon code per order, as our system does not support multiple codes. Note that our promotions exclude Sale, Flash Sale, and Closeout items. If your cart includes these, they won't receive the discount. Only non-sale items will be discounted.

Once your order has been placed, you will receive multiple email updates from us as your order progresses. If you have further questions about your order, please email us at service@npetic.com

Yes, all orders can be placed online through our website.